FarmShield AI (Discovery GradHack 2026 Finalist)
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Summary
An AI-powered agricultural mobile application designed to assist farmers with smart crop recommendations, agricultural insights, risk management support, and data-driven decision making.
About
Highly motivated Diploma in IT (NQF Level 6) graduate and current BSc student with over four years of dynamic experience spanning software development, technical support, and team leadership. Proven ability to deliver customer-focused solutions, troubleshoot complex technical issues, and manage escalations, evidenced by successful project contributions and leadership roles. A Discovery GradHack 2026 Finalist and Nestlé Future Talent Bursary Recipient, passionate about leveraging technology for innovation and problem-solving to drive exceptional customer and operational outcomes in IT support, software development, or graduate programs.
Work
Osizweni Air
|Junior IT Support / Developer (WIL)
N/A, N/A, South Africa
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Summary
Contributed to internal software development and provided critical IT support, enhancing system functionality and user experience for Osizweni Air.
Highlights
Contributed to the development and enhancement of internal software solutions, improving system functionality and user experience.
Provided comprehensive technical support and troubleshooting to users, efficiently resolving diverse IT issues to minimize downtime.
Managed and maintained company systems and applications, ensuring optimal performance and reliability across the organization.
Assisted in documentation and testing phases of software development projects, contributing to robust and well-supported applications.
Ignition BPO
|Technical / Customer Support Agent
N/A, N/A, South Africa
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Summary
Delivered exceptional multi-channel customer support and resolved technical issues, consistently maintaining high satisfaction standards for Ignition BPO clients.
Highlights
Provided front-line technical and customer support across phone and digital channels, effectively resolving a high volume of inquiries.
Successfully resolved a wide range of technical and service-related issues, enhancing customer satisfaction and retention.
Efficiently logged and managed incidents using support systems, ensuring accurate tracking and timely resolution of customer concerns.
Expertly escalated complex issues to specialized teams, facilitating swift resolution and minimizing service disruption.
CCI South Africa
|Campaign Escalations Officer / Team Supervisor
N/A, N/A, South Africa
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Summary
Led a customer service team and managed high-priority escalations, ensuring operational efficiency and superior service delivery at CCI South Africa.
Highlights
Managed and resolved critical campaign escalations, significantly improving customer satisfaction and maintaining service continuity.
Supervised and mentored a team of 10+ agents, enhancing operational efficiency and improving team performance against KPIs.
Monitored and analyzed team performance metrics (KPIs/SLAs), implementing targeted coaching strategies to achieve service excellence.
Collaborated with management to address operational challenges, contributing to process improvements that enhanced overall service delivery.
Education
Not Specified
N/A, N/A, South Africa
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Bachelor of Science (BSc)
Software Engineering
Courses
Software Development
Systems Analysis
Information Systems
Database Management
Software Engineering
Richfield Graduate Institute of Technology
Musgrave Campus, N/A, South Africa
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Diploma (NQF Level 6)
Information Technology
Courses
Work Integrated Learning - 83%
IT Project Management - 73%
Management Information Systems - 70%
IT Project - 68%
Programming 632 - 65%
Operating Systems - 63%
Software Engineering - 61%
Awards
Discovery GradHack 2026 Participant – AI for Safer Communities
Awarded By
Discovery
Recognized as a participant in the prestigious Discovery GradHack 2026, focused on developing innovative AI solutions for safer communities.
Nestlé Future Talent Bursary Recipient
Awarded By
Nestlé
Awarded a competitive bursary by Nestlé, acknowledging academic potential and future talent in the technology sector.
Languages
English
isiZulu
Certificates
AWS Certified Cloud Practitioner (In Progress)
Issued By
Amazon Web Services
Skills
Customer Support
Customer Engagement, Complaint Resolution, Escalation Management, Call Handling, Professional Communication, Active Listening, Service Delivery, Client Relationship Management.
Technical Support
Troubleshooting, Incident Resolution, Software Support, Hardware Support, Application Support, Ticket Management, System Monitoring, User Support.
Software Development
Object-Oriented Programming, Full SDLC, API Integration, Mobile Development, Web Development, Debugging & Testing, Database Design.
Leadership Skills
Team Leadership, Team Supervision, Coaching & Mentoring.
Soft Skills
Time Management, Problem Solving, Adaptability, Stakeholder Communication.
Programming Languages
C#, Java, Dart, Flutter, Python, C++, PHP, JavaScript, TypeScript.
Frameworks & Technologies
.NET, Flutter, React, Vite, REST APIs.
Databases
MySQL, SQL, XAMPP, Neon (PostgreSQL).
Cloud & DevOps
AWS (Cloud Practitioner In Progress), EC2, S3, IAM, Vercel.
Tools
Git & GitHub, Visual Studio, VS Code, Notepad++, CodeBase, Pycharm, Microsoft Office Suite.
Projects
DepVis – C# Dependency Visualizer
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Summary
A desktop application that analyzes software codebases and visualizes dependencies between components, featuring dependency mapping, legacy system analysis, graph-based visualization, and code structure insights.
IT Support Ticket System
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Summary
A helpdesk platform designed for efficient incident and support management.
Client-Server Chat Application
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Summary
A real-time communication system developed using Java Sockets.
E-Hailing Bicycle Management System
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Summary
A management system for an e-hailing bicycle service, developed in Java.
Manufacturing System
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Summary
A manufacturing system developed using C++.
Library Management System
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Summary
A library management system developed using C++.
Student Grade Tracker
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Summary
An academic project developed in Java to track student grades.
Osizweni Air Company Website
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Summary
A company website for Osizweni Air developed using HTML, CSS, and JavaScript.